FAQ
General Questions
1. What is Top Shop Boutique?
Top Shop Boutique is your one-stop shop for beauty, fashion, and lifestyle products. We offer high-quality cosmetics, skincare, clothing, and accessories at affordable prices, delivered right to your doorstep.
2. Where is Top Shop Boutique based?
We are based in Miami, Florida, but we deliver our products across the USA.
Orders & Payments
3. How can I place an order?
Simply browse our website, add your desired items to the cart, and proceed to checkout. You’ll receive an email confirmation once your order is placed.
4. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
5. Can I cancel or modify my order?
Orders can only be canceled or modified within 24 hours of placing them. Please contact us immediately if you need assistance.
Shipping & Delivery
6. Where do you ship to?
We currently ship across the United States. For international orders, please contact us for availability.
7. How long does delivery take?
Delivery times vary depending on your location:
- Standard shipping: 5–7 business days.
- Express shipping: 2–3 business days.
8. How much does shipping cost?
We offer free standard shipping on all orders over $50. For orders under $50, a flat fee of $5 applies. Express shipping costs $10.
9. How can I track my order?
Once your order is shipped, we’ll send you a tracking number via email. You can track your package directly from our website or the carrier's website.
Returns & Refunds
10. What is your return policy?
We accept returns on unused and unopened products within 30 days of delivery. For more details, please visit our Returns Policy.
11. How do I initiate a return?
To start a return, contact our support team at support@top-shop.boutique with your order number and reason for return. We’ll provide further instructions.
12. How long does it take to process a refund?
Refunds are processed within 5–7 business days after receiving the returned item.
Products
13. Are your products cruelty-free?
Yes, all of our beauty products are 100% cruelty-free and not tested on animals.
14. How can I choose the right shade or size?
Each product page includes a detailed description, sizing chart (for clothing), and color guide (for makeup). If you need further assistance, feel free to reach out to us.
15. Can I request a specific product?
We’re always open to suggestions! Contact us with your request, and we’ll do our best to make it available.
Collaboration with Creators
16. How can I collaborate with Top Shop Boutique?
We love working with influencers and creators! Visit our Collaboration Page or email us at collab@top-shop.boutique to learn more.
17. What kind of products do you send to creators?
We send creators our top-selling beauty and fashion items for honest reviews and creative content.
Account & Support
18. Do I need to create an account to shop?
No, you can check out as a guest. However, creating an account allows you to track orders, save favorite products, and receive exclusive offers.
19. How can I contact customer support?
For any inquiries, reach out to us at support@top-shop.boutique or use the live chat option on our website.
20. What if I have an issue with my order?
If you experience any issues, such as damaged or incorrect items, please contact us immediately. Include your order number and photos of the issue for faster resolution.
Still Have Questions?
If your question wasn’t answered here, feel free to contact us directly at support@top-shop.boutique or via our Contact Us page.