Return and Refund Policy

At Top Shop Boutique, your satisfaction is our priority. If you're not entirely satisfied with your purchase, you can return it within 30 days of receiving your item. Below are the details of our policy:

Returns

Eligibility:

  • Items must be in the same condition as received: unworn, unused, with tags, and in the original packaging.
  • A receipt or proof of purchase is required to process your return.

How to Start a Return:

  • Contact us at topshopboutique.us@gmail.com to initiate your return.
  • Once approved, we’ll provide a return shipping label and instructions on sending your item.

Returns must be sent to:
17150 N Bay Rd
Sunny Isles Beach, FL 33160, United States.

Important Note: Items sent back to us without first requesting a return will not be accepted.

For any questions, contact us at topshopboutique.us@gmail.com.

 

Damages and Issues

Inspect your order upon receipt and contact us immediately if:

  • The item is defective.
  • The item was damaged during delivery.
  • You received the wrong item.
  • We will evaluate the issue and resolve it promptly.

 

Exceptions / Non-Returnable Items

We do not accept returns for the following:

  • Perishable goods: Food, flowers, or plants.
  • Custom products: Personalized or special orders.
  • Personal care items: Beauty products, underwear, and socks.
  • Hazardous materials: Flammable liquids or gases.
  • Sale items or gift cards.

For questions about specific items, please contact us before purchasing.

 

Exchanges

To exchange an item, first return the original item by following our return process.

Once your return is accepted, you may place a separate order for the replacement item.

 

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you are entitled to cancel or return your order within 14 days of receipt, for any reason and without justification.

Conditions for EU returns:

  • Items must be in the same condition as received: unworn, unused, with tags, and in the original packaging.
  • A receipt or proof of purchase is required.

 

Refunds

Once we receive and inspect your return, we will notify you if the refund has been approved.

Approved refunds will be processed to your original payment method within 10 business days.

Delayed Refunds:

Please allow time for your bank or credit card company to process and post the refund.

If it has been more than 15 business days since your refund was approved, contact us at topshopboutique.us@gmail.com.

Contact Information

For any questions or concerns, please feel free to reach out:

Address: 17150 N Bay Rd, Sunny Isles Beach, FL 33160, United States.

Email: support@top-shop.boutique

Phone: +1 786-916-4233